ERPValor Support Center

Technical assistance for ERPValor solutions & Microsoft Excel Add-ins

ERPValor Visualizer for Excel

Welcome to customer support. If you are experiencing technical issues, have questions regarding add-in deployment, or require assistance with financial visualizations in your workbook, we are here to help.

Direct Support:
Email: soporte@erpvalor.com
Response time: Within 24-48 business hours.

Need personalized assistance?

You can also contact our advisory and engineering team directly via our main inquiry desk:

Go to Contact Form →

Common Troubleshooting

  • Add-in not loading? Verify that your internet connection is active and that your Excel desktop client allows Office Store add-ins under Trust Center > Trusted Add-in Catalogs.
  • Data binding: Ensure your source data table matches the expected column formats specified in your workbook template.